Refund and Return Policy

David’s Trains sells model trains, train accessories, and related collectible merchandise. Many products are pre-owned, used, vintage, discontinued, collectible, or available in limited quantities.

All Sales Are Final

All sales are final except when an order qualifies under the limited exceptions described below.

David’s Trains does not accept returns, exchanges, or refund requests based on buyer’s remorse, change of mind, duplicate purchases, ordering the wrong product, incompatibility with the buyer’s equipment, finding the product elsewhere for a lower price, or deciding that the product is no longer wanted.

Minor cosmetic variations, normal age-related wear, manufacturer variations, packaging wear, box condition, missing packaging, repairs, modifications, defects, operational limitations, or other conditions that were disclosed in the product description or photographs do not qualify for return.

Pre-owned and used products are sold in the condition disclosed in their listings. This does not limit a customer’s remedies when the wrong product was shipped, an item was damaged during shipping, or the product received is materially different from its description.

Eligible Return Reasons

A return or other appropriate resolution may be approved only when:

• David’s Trains shipped the wrong item.

• The item was damaged during shipping.

• The item received is materially different from the product description.

• The listing materially misrepresented the item.

• A material part or accessory expressly stated as included was missing.

• A function expressly represented as working was not working when the item was delivered, unless that limitation or defect was disclosed before purchase.

A minor difference that would not reasonably affect the purchasing decision is not considered a material difference.

Damage, missing parts, or operational problems arising after delivery because of handling, installation, modification, attempted repair, misuse, improper storage, incompatible equipment, electrical conditions, or normal wear do not qualify for return.

Website Order Reporting Period

For purchases made directly through the David’s Trains website, the customer must contact David’s Trains within seven calendar days after carrier-confirmed delivery.

This seven-day reporting period does not apply where a longer period is required by applicable law or by the rules of the marketplace through which the purchase was completed.

Requesting a Return

Before returning anything, contact David’s Trains at:

Email: davidstrainsandmore@gmail.com
Phone: 253-256-2739

Include:

• The order number.

• The name of the product.

• A description of the problem.

• Clear photographs of the product and the reported issue.

• Photographs of the shipping carton and packing materials when shipping damage is involved.

Keep the item, shipping carton, packing materials, documentation, parts, and accessories until the matter is resolved. Additional photographs or information may be requested when reasonably necessary to evaluate the request or support a carrier claim.

Do not send an item back without prior authorization. Unauthorized returns may be refused.

Return Shipping

When a return is approved because David’s Trains shipped the wrong product, materially misdescribed the product, or the product was damaged during shipping, David’s Trains will provide a prepaid return shipping label or another approved return method.

David’s Trains does not charge a return shipping fee or restocking fee for an approved return.

The customer must use the provided label or agreed return method. David’s Trains is not responsible for return shipping purchased independently by the customer without prior approval.

Condition of Returned Products

Unless the reported problem prevents it, the product must be returned in the same condition in which it was received.

All parts, accessories, paperwork, product boxes, inserts, and other materials received with the product must be returned. The customer is responsible for protecting the product from additional damage while it is in the customer’s possession and while preparing it for return.

Refunds

For approved website returns, David’s Trains will issue the applicable refund within five business days after the returned product has been received and inspected.

The refund will be issued to the original payment method when possible. The customer’s bank or payment provider may require additional time to post the refund.

When the return is due to an error by David’s Trains, a material difference from the listing, or shipping damage, an approved full refund will include the product price, applicable sales tax, and the original standard outbound shipping charge.

David’s Trains may, with the customer’s agreement, resolve an eligible problem through a replacement, partial refund, or another reasonable solution instead of requiring a return.

Exchanges

David’s Trains does not offer exchanges as a standard return option. When an eligible problem occurs and an appropriate replacement is available, David’s Trains and the customer may agree to a replacement instead of a refund.

Shipping Damage

Report shipping damage within seven calendar days after delivery for website purchases.

Do not discard the shipping carton, internal packing materials, or damaged product. These materials may be required to document the damage or submit a carrier claim.

Shipping damage that occurred before delivery is not treated as buyer’s remorse and may qualify for return, replacement, or refund under this policy.

eBay and Other Marketplace Purchases

Purchases completed through eBay or another third-party marketplace are also governed by the return policy, buyer-protection rules, deadlines, and procedures of that marketplace.

David’s Trains does not accept marketplace returns based solely on buyer’s remorse when the applicable listing states that returns are not accepted.

However, marketplace buyers may retain rights under the marketplace’s buyer-protection program when an item is not delivered, the wrong item is shipped, the item arrives damaged or faulty, or the item is materially different from its listing.

All eBay return requests must be opened and handled through the eBay return process. When this policy conflicts with a mandatory marketplace rule applicable to an order, the marketplace rule controls for that order.

Nonreturnable Products

The following remain nonreturnable unless they qualify under one of the limited exceptions stated above:

• New, used, or pre-owned model trains and accessories.

• Vintage, discontinued, collectible, or limited-quantity products.

• Products sold in disclosed as-is or nonworking condition.

• Clearance and final-sale products.

• Products with disclosed cosmetic, operational, box, or packaging issues.

• Products damaged, altered, repaired, disassembled, or modified after delivery.

• Products missing parts or materials that were present when delivered.

Applicable Rights

Nothing in this policy limits any consumer right or remedy that cannot legally be waived. David’s Trains will comply with applicable laws and mandatory marketplace buyer-protection requirements.

Contact Information

David’s Trains
Karyn’s Krafts, LLC, DBA David’s Trains
Email: davidstrainsandmore@gmail.com
Phone: 253-256-2739

Approved return instructions and the applicable return address will be provided directly to the customer.

Last updated: July 12, 2026